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Safari English Academy · Writing · B1 Intermediate

IELTS Writing Task 1: a letter (General Training)

IELTS መጻፍ ተግባር 1፦ ደብዳቤ (General Training)

Name: ________________________Date: ______________

The task

You recently bought a mobile phone from an online shop, but it arrived damaged. Write a letter to the shop. In your letter: describe what you bought; explain what is wrong with it; say what you would like the shop to do. Write at least 150 words. You do NOT need to write any addresses. Begin your letter: Dear Sir or Madam,

በቅርቡ ከኦንላይን ሱቅ ሞባይል ስልክ ገዝተዋል፤ ነገር ግን ተበላሽቶ ደረሰ። ለሱቁ ደብዳቤ ይጻፉ። በደብዳቤዎ፦ የገዙትን ይግለጹ፤ ምን ችግር እንዳለበት ያስረዱ፤ ሱቁ ምን እንዲያደርግ እንደሚፈልጉ ይናገሩ። ቢያንስ 150 ቃላት ይጻፉ። አድራሻ መጻፍ አያስፈልግዎትም። ደብዳቤዎን በ"Dear Sir or Madam," ይጀምሩ።

You have about 20 minutes. Write one paragraph for each bullet point, so the examiner can see you covered all three.

20 ደቂቃ ገደማ አለዎት። ለእያንዳንዱ ነጥብ አንድ አንቀጽ ይጻፉ፤ ፈታኙ ሦስቱንም እንደሸፈኑ በቀላሉ ያያል።

Choose the tone from the first line. "Dear Sir or Madam" is formal: end with "Yours faithfully". "Dear Mr Tesfaye" is formal too: end with "Yours sincerely". A letter to a friend ("Dear Meron") can end "Best wishes".

ቃናውን ከመጀመሪያው መስመር ይምረጡ። "Dear Sir or Madam" መደበኛ ነው፤ በ"Yours faithfully" ይጨርሱ። "Dear Mr Tesfaye" እንዲሁ መደበኛ ነው፤ በ"Yours sincerely" ይጨርሱ። ለጓደኛ የሚጻፍ ደብዳቤ ("Dear Meron") በ"Best wishes" ሊያልቅ ይችላል።

Your answer

Useful phrases

I am writing to complain about a phone I ordered from your website.ከድረ ገጽዎ ስላዘዝኩት ስልክ ቅሬታ ለማቅረብ እጽፋለሁ።
I am writing to ask for information about your evening courses.ስለ ምሽት ኮርሶችዎ መረጃ ለመጠየቅ እጽፋለሁ።
Unfortunately, the screen was badly cracked.እንደ አለመታደል ሆኖ ስክሪኑ ክፉኛ ተሰንጥቆ ነበር።
In addition, the charger was missing.በተጨማሪም ቻርጀሩ አልነበረም።
I would be grateful if you could send me a replacement.ምትክ ቢልኩልኝ ደስ ይለኛል።
If this is not possible, I would like a full refund.ይህ የማይቻል ከሆነ ገንዘቤ ሙሉ በሙሉ እንዲመለስልኝ እፈልጋለሁ።
I look forward to hearing from you.መልስዎን በጉጉት እጠብቃለሁ።
Yours faithfully,ከአክብሮት ጋር፣ (ስሙን ለማያውቁት ሰው)
Yours sincerely,ከአክብሮት ጋር፣ (ስሙን ለሚያውቁት ሰው)
I can't wait to see you next month!በሚቀጥለው ወር ለመገናኘት ቸኩያለሁ! (ለጓደኛ)

Exercises

  1. Your letter begins "Dear Sir or Madam,". How should it end?

    ደብዳቤዎ በ"Dear Sir or Madam," ይጀምራል። እንዴት መጨረስ አለበት?

    • ☐ a) Yours sincerely,
    • ☐ b) Yours faithfully,
    • ☐ c) Best wishes,

  2. Which is the best first sentence for a formal letter of complaint?

    ለመደበኛ የቅሬታ ደብዳቤ ምርጡ የመጀመሪያ ዓረፍተ ነገር የትኛው ነው?

    • ☐ a) Your shop is terrible and I'm really angry.
    • ☐ b) Hi! How are you?
    • ☐ c) I am writing to complain about a phone I ordered.

  3. The task has three bullet points. What happens if you answer only two?

    ተግባሩ ሦስት ነጥቦች አሉት። ሁለቱን ብቻ ከመለሱ ምን ይሆናል?

    • ☐ a) your Task Achievement score goes down
    • ☐ b) the examiner gives you extra time
    • ☐ c) nothing, two is enough

  4. I would be _______________ if you could send me a new phone.

    አዲስ ስልክ ቢልኩልኝ ደስ ይለኛል (አመስጋኝ እሆናለሁ)።

  5. I look forward to _______________ from you.

    መልስዎን በጉጉት እጠብቃለሁ። ("to" ከተከተለው በኋላ -ing)

  6. writingIcomplainamtoaboutorder.my

    ስለ ትዕዛዜ ቅሬታ ለማቅረብ እጽፋለሁ።

    1. 1. Dear Sir or Madam → ___
    2. 2. Dear Mr Tesfaye → ___
    3. 3. Dear Meron → ___
    • a) Yours sincerely
    • b) Yours faithfully
    • c) Best wishes

Answer key

  1. b) Yours faithfully,
  2. c) I am writing to complain about a phone I ordered.
  3. a) your Task Achievement score goes down
  4. grateful
  5. hearing
  6. I am writing to complain about my order.
  7. 1-b, 2-a, 3-c

Model answer

Dear Sir or Madam,

ውድ ጌታዬ ወይም እመቤቴ፣

I am writing to complain about a mobile phone that I ordered from your website on 3 May. It was a black Model S20 with 128 GB of memory, and I paid the full price of 18,500 birr by bank transfer.

ግንቦት 3 (May 3) ከድረ ገጽዎ ስላዘዝኩት ሞባይል ስልክ ቅሬታ ለማቅረብ እጽፋለሁ። 128 GB ማኅደረ ትውስታ ያለው ጥቁር Model S20 ሲሆን፣ ሙሉ ዋጋውን 18,500 ብር በባንክ ዝውውር ከፍያለሁ።

Unfortunately, when the parcel arrived last Friday, the box was open and the screen of the phone was badly cracked. In addition, the charger was missing, so I have not been able to use the phone at all. I tried to call your customer service on Saturday and Monday, but nobody answered.

እንደ አለመታደል ሆኖ፣ ጥቅሉ ባለፈው ዓርብ ሲደርስ ሳጥኑ ተከፍቶ ነበር፤ የስልኩ ስክሪንም ክፉኛ ተሰንጥቆ ነበር። በተጨማሪም ቻርጀሩ አልነበረም፤ ስለዚህ ስልኩን ጭራሽ መጠቀም አልቻልኩም። ቅዳሜና ሰኞ ወደ ደንበኞች አገልግሎት ለመደወል ሞክሬ ነበር፤ ግን ማንም አልመለሰም።

I would be grateful if you could send me a new phone with a charger as soon as possible. If this is not possible, I would like a full refund. I have kept the box and the receipt, and I can return the damaged phone whenever you wish.

አዲስ ስልክ ከቻርጀር ጋር በተቻለ ፍጥነት ቢልኩልኝ ደስ ይለኛል። ይህ የማይቻል ከሆነ ሙሉ ገንዘቤ እንዲመለስልኝ እፈልጋለሁ። ሳጥኑንና ደረሰኙን አስቀምጫለሁ፤ የተበላሸውን ስልክ በፈለጉት ጊዜ መመለስ እችላለሁ።

I look forward to hearing from you.

መልስዎን በጉጉት እጠብቃለሁ።

Yours faithfully, Abebe Girma

ከአክብሮት ጋር፣ አበበ ግርማ

Check your answer

Did you cover all three bullet points, with details such as dates, colours or prices?

ሦስቱንም ነጥቦች እንደ ቀን፣ ቀለም ወይም ዋጋ ካሉ ዝርዝሮች ጋር ሸፍነዋል?

Does the first sentence say why you are writing?

የመጀመሪያው ዓረፍተ ነገር ለምን እንደሚጽፉ ይናገራል?

Is the tone formal from start to finish, with no short forms like "I'm" or "can't"?

ቃናው ከመጀመሪያ እስከ መጨረሻ መደበኛ ነው? እንደ "I'm" ወይም "can't" ያሉ አጫጭር ቅርጾችን አስወግደዋል?

Does the ending match the beginning (Dear Sir or Madam … Yours faithfully)?

መዝጊያው ከመክፈቻው ጋር ይስማማል (Dear Sir or Madam … Yours faithfully)?

Did you write at least 150 words?

ቢያንስ 150 ቃላት ጽፈዋል?

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